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Common Problems


When you look at the chair, it appears to be leaning.

The most likely causes:

Comfort Issues

men seated on sofaMy seat is sinking / I feel like I'm leaning when seated.

Proper support and comfort is provided by your chair's padding and padding support system (usually springs). When the seat padding compresses over time, you sink lower in the chair. If you tend to sit next to one of the arms, that side of your seat cushion will compress or break-in first. Eventually this will cause a leaning effect.

Solution: Replace the seat padding.

My back hurts, the chair is no longer comfortable.

If the chair was comfortable when you bought it, you likely have a padding problem in the seat and/or back. When the seat cushion compresses, you sit lower in the chair. This can cause a gap in the lower back area (back pain). It can also result in head or neck pain. Compressed padding in the lumbar area can also cause discomfort.

Solution: Have a repair tech check your padding and recommend the proper fix.

It feels like there's a hole in the seat.

If there's a "hole" today that wasn't there yesterday, it's probably a broken seat spring or webbing.

Solution: Roll the chair over to have a look at the springs under the seat. If any are broken, you'll see them hanging down or poking through the dust cover. Have a tech replace or reattach springs as necessary.

Electrical Problems

See Troubleshooting Electrical Problems.

Problems With Operation

The reclining mechanism binds or gets stuck during operation.

Solution: Roll the chair over and look for objects caught in the mechanism: toys, etc. No obstructions? Have a repair tech repair your mechanism.

The footrest leans when the recliner is open.

Usually an indication the reclining mechanism scissors are bent or broken.

Solution: Rebuild / replace the mechanism, as necessary.

The footrest is hard to open / close, or it rubs the frame when opening / closing.

This suggests a problem with the reclining mechanism or chair frame.

Solution: Have a repair tech pinpoint the cause.

All footrests on my reclining sofa (or loveseat) strike the carpet before closing.

Solution: If your unit has adjustable floor glides, raise them along the front floor rail of the unit. If you have none, place a tall leg cup under each glide. Be sure to support and raise all glides uniformly along the front floor rail.

Also see, FAQs